About Us www.nutrixpetfoods.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] nutrixpetfoods [dot] co [dot] uk.
Our Contact details:
www.nutrixpetfoods.co.uk
The Internet Sales Line Ltd Suite 10,The Exchange,Spring Lane,Colne BB8 9BD United Kingdom
Phone: PHONE: 01282 725247
Fax: FAX: 01282 868601
Email: sales [at] nutrixpetfoods [dot] co [dot] uk
VAT no: 893 3643 89
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. All payments are taken via a secure site which we cannot view.
We accept Visa, Mastercard, Switch, Solo, Delta, Maestro, JCB, American Express, Visa Electron
You can also select to pay by cheque made payable to 'The Internet Sales Company'.
You may send your credit card information via phone, fax, snail mail or over the Internet. All our payments online are processed through a secure server. We cannot see, nor ever have access to this data. |
Shipping And Handling £3.99 shipping for first 30kg. Please note that should you select 'England' as your delivery location, but your actual delivery address is in either Northern Ireland, Isle of Man, Scottish Highlands & Islands, Jersey or Guernsey then a £10 charge will be incurred for bank and administration fees.
Please note that if you instruct us to leave your order in a certain place and without a signature then we will not be held responsible should the shipment become missing. |
Delivery Schedule Orders received before 11:00am Monday to Friday will be delivered within the next 2 working days. Please note that bank holidays are not counted as working days.
***IMPORTANT INFORMATION***
For tracking purposes, it is important to inform us of any orders not received within 4 working days of placing your order.
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| Back Orders We never have back orders. |
| Tax Charges All orders carry VAT of 20% and is included in the price. |
Credit Card Security Shopping online with Nutrix Pet Foods is a safe and secure way of placing your order. All information submitted within the order process is safely stored to ensure that personal and sensitive information is kept secure. We collect payment using a third party payments system provided by Paypoint. While you are on the Paypoint site, you will see that the page is secure since ‘https’ appears at front of your browser’s address window (the ‘s’ in https denoting ‘secure’) and a small padlock is displayed in the address bar of your browser window. You can verify the validity of the Paypoint security license by double clicking on the padlock.
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| Guarantee We guarantee that our products are consistant in their quality and will always be delivered within our ttimescales. |
| Reaching Us If you need to reach us, please email us on sales [at] nutrixpetfoods [dot] co [dot] uk, alternatively, you can call on PHONE: 01282 725247 (International +44 PHONE: 01282 725247) or fax us on FAX: 01282 868601 or write to us at The Internet Sales Line Ltd Suite 10,The Exchange,Spring Lane,Colne BB8 9BD United Kingdom |
Privacy Policy www.nutrixpetfoods.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Returns
Unfortunately, dog food cannot be returned for resale because the biscuits are likely to be crushed having endured two journeys with couriers, this is why we have taster samples for you to try first. Always ask for a sample before you buy if you are not sure.
For other agreed returns, please pack the relevant item securely in a box, attach your personalised return label and send it to us with a copy of the invoice. It is advised that you acquire a receipt for sending the item, plus some form of compensation should the item go missing.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
All returns must, in the first instance, be notified to us within 7 days using our Contact Form.
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