About Us www.nutrixpetfoods.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] nutrixpetfoods [dot] co [dot] uk.
Our Contact details:
www.nutrixpetfoods.co.uk
The Internet Sales Line Ltd Suite 10,The Exchange,Spring Lane,Colne BB8 9BD United Kingdom
Phone: PHONE: 01282 725247
Fax: FAX: 01282 868601
Email: sales [at] nutrixpetfoods [dot] co [dot] uk
VAT no: 893 3643 89
|
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. All payments are taken via a secure site which we cannot view.
We accept Visa, Mastercard, Switch, Solo, Delta, Maestro, JCB, American Express, Visa Electron
You can also select to pay by cheque made payable to 'The Internet Sales Company'.
You may send your credit card information via phone, fax, snail mail or over the Internet. All our payments online are processed through a secure server. We cannot see, nor ever have access to this data. |
| Shipping And Handling UK mainland deliveries only EXCLUDING highlands and islands. £3.99 shipping for first 25kg. Please note that should you select 'England' as your delivery location, but your actual delivery address is in either Northern Ireland, Isle of Man, Scottish Highlands & Islands, Jersey or Guernsey then a £10 charge will be incurred for bank and administration fees. |
| Delivery Schedule Orders if received before noon on Monday to Thursday will normally be delivered within 24-48 hours, more than 90% of orders arrive withing 24 hours. When our offices are closed especially for bank holidays, the above delivery schedule will not apply until the day after we resume working. If we are on holiday it will always be posted on the top of every page on the website and during these times orders may not be processed. |
| Back Orders If your item is not in stock, we will back order for you. If your order will be delayed, you will always be emailed or telephoned with the option to cancel your order if you would rather not wait. |
| Tax Charges All orders carry VAT of 17.5% and is included in the price. |
Credit Card Security Shopping online with Nutrix Pet Foods is a safe and secure way of placing your order. All information submitted within the order process is safely stored to ensure that personal and sensitive information is kept secure. We collect payment using a third party payments system provided by SECpay. While you are on the SECpay site, you will see that the page is secure since ‘https’ appears at front of your browser’s address window (the ‘s’ in https denoting ‘secure’) and a small padlock is displayed in the address bar of your browser window. You can verify the validity of the SECpay security license by double clicking on the padlock.
|
| Guarantee We guarantee that our products are consistant in their quality and will always be to your safisfaction. |
| Reaching Us If you need to reach us, please email us on sales [at] nutrixpetfoods [dot] co [dot] uk, alternatively, you can call on PHONE: 01282 725247 (International +44 PHONE: 01282 725247) or fax us on FAX: 01282 868601 or write to us at The Internet Sales Line Ltd Suite 10,The Exchange,Spring Lane,Colne BB8 9BD United Kingdom |
Privacy Policy www.nutrixpetfoods.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Returns
To cancel the contract, please pack the relevant item securely, attach your personalised return label and send it to us with a copy of the invoice so that we receive it within 7 working days after the day of the date that the item was delivered to you. In these circumstances, returned goods must be unused, in their original packaging and in a clean and resaleable condition. It is advised that you acquire a receipt for sending the item, plus some form of compensation should the item go missing as we cannot give refunds if items have not been received. Upon receipt we will refund the product price paid.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
All returns must, in the first instance, be notified to us within 7 days using our Contact Form.
|
|
